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Privacy Policy

Last Updated: January 4, 2026

1. Introduction

CareersGuide ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our service.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, including:

  • Account information (name, email, password)
  • Resume and job application data
  • Usage data and analytics
  • Device and browser information

2.2 Payment Information

When you subscribe to our paid services, we collect payment information through our third-party payment processor, Stripe, Inc. This includes:

  • Credit card or debit card information
  • Billing address
  • Payment transaction history

Important: We do not directly store your complete payment card information on our servers. All payment data is processed and stored securely by Stripe in compliance with PCI-DSS standards. We only retain:

  • Last 4 digits of your card number for identification purposes
  • Card brand (Visa, Mastercard, etc.)
  • Card expiration date
  • Stripe Customer ID for managing your subscription
  • Payment status and transaction receipts

3. How We Use Your Information

We use your information to:

  • Provide and improve our service
  • Process your resume and job applications with AI
  • Process payments and manage subscriptions
  • Send billing invoices and payment receipts
  • Communicate with you about the service
  • Detect and prevent fraud and abuse
  • Ensure security and prevent fraud
  • Comply with legal and regulatory obligations

4. AI Processing

We use third-party AI services (such as OpenAI) to process your resume data. These services do not use your data to train their models. We do not sell your personal information to third parties.

5. Payment Processing with Stripe

5.1 Stripe as Our Payment Processor

All payment transactions are processed through Stripe, Inc., a third-party payment service provider. Stripe is a certified PCI Service Provider Level 1, the highest level of certification in the payment industry.

5.2 How Stripe Handles Your Payment Data

When you make a payment:

  • Your payment information is transmitted directly to Stripe's secure servers using industry-standard SSL/TLS encryption
  • Stripe tokenizes your payment information, creating a secure reference that we use to process transactions
  • Your full credit card information never touches our servers
  • Stripe complies with PCI-DSS requirements for storing and handling payment data

5.3 Subscription Management

For subscription services, we use Stripe to:

  • Process recurring payments automatically
  • Handle upgrades, downgrades, and cancellations
  • Generate invoices and receipts
  • Manage payment method updates
  • Handle failed payment retries

5.4 Payment Security

Stripe employs multiple layers of security including encryption, fraud detection, and continuous security monitoring. All payment data is encrypted both in transit and at rest.

5.5 Refunds and Disputes

All refund requests and payment disputes are processed through Stripe in accordance with their policies and our Terms of Service.

5.6 Stripe's Privacy Policy

Stripe's use of your personal information is governed by their Privacy Policy, available at stripe.com/privacy. We encourage you to review Stripe's privacy practices.

6. Data Sharing and Third-Party Services

We may share your information with:

  • Stripe - For payment processing and subscription management
  • Firebase/Google Cloud - For authentication, database, and hosting services
  • OpenAI - For AI-powered resume enhancement and job matching
  • Service providers who help us operate the platform
  • When required by law or to protect our rights
  • With your explicit consent

We never share your resume data with employers or third parties without your explicit permission. We only share the minimum necessary information with third-party services to provide functionality.

7. Data Security

We use industry-standard security measures to protect your data, including encryption for data in transit and at rest.

8. Your Rights

You have the right to:

  • Access, update, or delete your personal data
  • Export your data
  • Opt out of marketing communications
  • Request account deletion
  • Access your billing history and payment records
  • Update or remove payment methods through your account settings

9. Data Retention

We retain your data while your account is active. If you delete your account, we will delete your personal data within 30 days, except where required by law.

Payment Records: We retain payment transaction records, invoices, and billing information for 7 years to comply with tax and accounting regulations. This data is stored securely by Stripe and cannot be deleted upon account deletion.

10. Cookies

We use cookies and similar technologies to maintain your session and improve your experience. You can control cookies through your browser settings.

11. Children's Privacy

We do not knowingly collect personal information from children under 18 years of age. Our services are intended for job seekers of legal working age.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the service. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy, please contact us at:

support@careersguide.app